Our Manufacturers are independent business entities and are not in any way related to the City Motors Group and may have different Privacy Policies to ours. Please refer to Section (10) for details.
In general, the type of personal information the City Motors Group collects and holds includes, but is not limited to; names, addresses, contact details (e.g. phone number, mobile number, email), occupations, vehicle details, driver's license details and other information that will assist in the provision of our products and/or services. Further financial information may be required if you apply for Finance through our Group.
The City Motors Group will only collect additional personal information with your consent.
The purposes for which we collect, hold, use and disclose your personal information will depend on the circumstances for which we collect it. In general, we may use and disclose your personal information for the purposes for which we collect it and related purposes which you would reasonably expect, for purposes which you consent, and otherwise authorized or required by law. Specific purposes for which we collect, hold, use and disclose personal information include:
The City Motors Group may also use your personal information for related secondary purposes that you would reasonably expect, such as sending you mail, emails or newsletters with details of new products and/or services, special offers or promotions that may be of interest to you. You can contact us at any time if you do not wish to receive marketing material. All electronic means of marketing will include an unsubscribe button, which will permanently remove you from all future communications.
Your provision to us, or our Manufacturers, of your personal information will constitute your consent for us to disclose this information as described in this Section 5 and Section 6 below.
The City Motors Group will take all reasonable commercial steps to ensure our service providers keep your personal information confidential, not to use or disclose it for any purpose other than the purpose of performing their role for us, and in a manner consistent with the Privacy Act 1988 (CTH).
If you post or enter information into certain parts of our website or to our social media platforms, you acknowledge that such information may be publicly available. It is recommended that you use your own discretion in deciding what information or content to post or upload to such sites.
Some of the external third parties to whom we disclose personal information too (as referred to in Section 5) may be located outside of Australia. Except where an exemption applies under the Privacy Act 1988 (CTH), we will take reasonable steps to ensure that such overseas recipients do not breach the Privacy Act 1988 (CTH) in relation to such information.
The City Motors Group is not likely to disclose personal information to overseas countries, however please refer to individual manufacturer websites, as listed in Section 10, for policies related to the sharing of personal information to overseas countries.
You may seek access to your personal information which we hold about you and we will provide you with access in accordance with the Privacy Act 1988 (CTH). We may require that you provide suitable identification for security purposes before allowing you toaccess your personal information. We may also charge an access fee to cover the reasonable costs of retrieving the information and supplying it to you. Access to your personal information may be refused in a number of circumstances, such as where access poses a health or safety risk, the information relates to anticipated legal proceedings or the request for access or either frivolous or vexatious. If we deny or restrict your access, we will give you reasons why this access has been denied.
We also encourage you to actively engage with us and let us know when your details change or if your personal information needs correction or updating via our contact information provided below.
If you have any questions or concerns about the way your personal information is managed and used by us, or are concerned that Privacy Laws as per the Privacy Act 1988 (CTH) have been breached, please feel free to contact our Privacy Officer.
The City Motors Group takes its compliance with privacy obligations seriously. We will ensure that your complaint or enquiry is registered with us, and may request that you provide the complaint to us in writing. The Privacy Officer will ensure that the complaint is referred to the right people within our organization to investigate and respond. Any response or action will be notified to you as soon as is practice, however please allow up to 14 days.
The contact details of the Privacy Officer are as follows:
The Privacy Officer
Wollongong City Motors Pty | Shellharbour City Motors Pty ("City Motors Group" or "Mercedes-Benz Wollongong")
Corner of Station and Flinders Streets, North Wollongong NSW 2500
Phone: 02 4222 7900
For information about privacy generally, or if your concerns are not resolved to your satisfaction, please contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.